First and foremost, I want to thank you for your patience and continued support. At Tender Foot Jewels, I truly value each and every one of our customers, and your trust means the world to us.
I’d like to share a brief update regarding a temporary change in management. Imelda, the founder of Tender Foot Jewels, has been bravely battling a nerve sheath tumor since the third quarter of 2023. Over the past months, she has experienced persistent numbness, muscle weakness, and pain in her hands, making it increasingly difficult for her to carry out delicate jewelry-making tasks. Despite her love for crafting, these symptoms have affected her ability to work with precision and endurance. She is currently in Singapore undergoing treatment and recovery, and while she focuses on her health, I remain in close contact with her to ensure that all pending orders and inquiries are properly handled.
I am Jessica, Imelda’s cousin, and I will be taking over the management of Tender Foot Jewels during this transition. When Imelda relocated the business from Abu Dhabi to Marikina, she personally taught me preservation processes and how to set DNA into jewelry. With this knowledge, I am committed to upholding the high standards that she has always maintained. Since I can only manage fulfillment on weekends, I appreciate your patience as I work through each request with the same dedication and care that Imelda has always provided.
Also, to ensure the best craftsmanship, I will be working closely with a local artisan jeweler who shares the same passion for creating meaningful keepsakes. Together, we will do our best to deliver the DNA jewelry that Imelda has always envisioned.
If you have a pending or unclaimed order, please rest assured that I will be working on it. Since I can only manage creation of jewelries and fulfillment on weekends, I appreciate your patience as I work through each request with the same dedication and care that Imelda has always provided. Should you wish to continue with your order, I will be happy to process it. If, however, you prefer to request a refund, you may apply for one. Please feel free to reach out if you have any concerns.
I truly appreciate your patience and understanding during this time. Your support means so much, and I am committed to continuing the heartfelt craftsmanship that Tender Foot Jewels stands for.
Looking forward to assisting you!
Warm regards,
Jessica
Tender Foot Jewels